Pre-Contractual Information

2.1. The service sold is a subscription to online clinic management software used through a web browser and a mobile application: patient records and files, appointments and online booking, treatment and payment tracking, cash desk and reports, reminder messages, team and permission management.

2.2. The content of each Plan and its limits on users, storage and message quota are published on the Plans page; the content of the chosen Plan is also shown at checkout.

3.1. The Plan price is shown at checkout; for Clinics established in Türkiye in Turkish lira including statutory taxes, for other Clinics in the currency and with the taxes stated there. Clinigim charges nothing beyond the price shown; your card issuer’s own transaction or currency fees are not included.

3.2. Payment is made by credit or debit card on the secure payment page of a payment institution licensed in Türkiye. Card details never reach Clinigim. Saving the card is optional and is used only for automatic renewal.

3.3. The invoice is sent electronically to the registered e-mail address.

4.1. The service is digital; the Plan is activated in the Account the moment the payment is confirmed. There is no shipping or physical delivery.

5.1. The subscription is of indefinite duration and renews by payment at the end of the chosen Subscription Period (monthly or yearly). If a card has been saved, renewal is automatic; automatic renewal can be switched off in the application at any time.

5.2. Each period starts at the price current at renewal; an increase is notified at least 30 days before renewal and never affects a period already paid.

6.1. If you cancel in the application within 14 days of your first payment, the amount paid is refunded in full to the same card. Later cancellations take effect at the end of the current period and are not refunded, except as the Terms of Service provide. Refunds reach the card within 3–10 business days.

6.2. Because the service is obtained for a commercial or professional activity, the statutory right of withdrawal of consumer law does not apply; the refund right above is a contractual right granted by Clinigim and is granted on at least the same conditions to the exceptional Clinics that qualify as consumers.

7.1. The service is used with a current web browser (the last two versions of Chrome, Safari, Firefox or Edge) and an internet connection. The mobile application requires the minimum iOS and Android versions stated in the app stores.

8.1. Any complaint or request can be sent to [email protected]. Governing law and jurisdiction are set out in section 10 of the Distance Sales Agreement.

9.1. This document and the Distance Sales Agreement are stored electronically; the purchase summary is sent by e-mail and the texts can be reached at any time on the relevant pages of the site.

Earlier versions of this document and what changed in each:

• 23 October 2026 — Seller details linked to the Company Information section; price changes aligned with the Terms of Service.
• 20 October 2026 — First version.