Distance Sales Agreement

2.1. The subject of this Agreement is the Parties’ rights and obligations regarding the sale and performance of the subscription Plan the Clinic buys electronically on clinigim.com.

2.2. The Pre-Contractual Information, the Terms of Service, the Data Processing Agreement, the Privacy Policy and the Delivery and Refund Terms form an inseparable part of this Agreement. Terms defined in the Terms of Service have the same meaning here.

3.1. The Agreement is formed when the Clinic, having seen the Plan, period and price at checkout and having had the opportunity to review the Pre-Contractual Information and this Agreement linked at that step, confirms the Terms of Service and the Data Processing Agreement and completes the payment. By completing the payment the Clinic requests that performance of the service begin at once.

3.2. The Agreement is stored electronically; the Clinic can reach the text on this page at any time. A purchase summary and the invoice are sent to the Clinic’s registered e-mail address.

4.1. The service sold is a subscription to online clinic management software with the features and limits defined for the chosen Plan, delivered in monthly or yearly Subscription Periods. The Plan’s content is shown on the Plans page and at checkout.

4.2. For Clinics established in Türkiye the price is shown in Turkish lira including statutory taxes; the price shown at the moment of payment applies. For other Clinics the currency and taxes are stated at checkout.

4.3. Payment is made by credit or debit card on the secure payment page of a payment institution licensed in Türkiye. Card details never reach Clinigim and are never stored on its servers; if saving the card is chosen, the card is stored only at the payment institution.

5.1. The service is performed digitally: the Plan is activated in the Clinic’s Account the moment the payment institution confirms the payment. There is no physical delivery.

5.2. If the payment is not confirmed or is abandoned, nothing is charged, the Plan is not activated and the Account stays as it was.

6.1. The subscription renews by payment at the end of the chosen Subscription Period. If the Clinic has saved its card, renewal is taken automatically from the same card; automatic renewal can be switched off in the application at any time.

6.2. Each Subscription Period starts at the price current at renewal; an increase is notified to the Clinic’s registered e-mail address at least 30 days before renewal and never affects a period already paid. Section 6.2 of the Terms of Service gives the details.

6.3. For Plan changes, the amount payable and the effective date are shown in the application when the change is made and apply with the Clinic’s confirmation.

7.1. If the Clinic cancels its subscription in the application within 14 days of its first payment, the amount paid is refunded in full to the same card and the paid period ends at once. This right is granted once per Account, on the first payment.

7.2. Cancellations after 14 days are not refunded; the cancellation takes effect at the end of the current Subscription Period, the Clinic keeps using the Service until then and no new charge is made. In the cases in sections 15.3, 15.5, 21.2 and 22.2 of the Terms of Service and section 7.2 of the Data Processing Agreement, the fee for the unused paid period is refunded.

7.3. Refunds are made only to the card used for payment and reach it within 3–10 business days, depending on the bank.

7.4. Because the Clinic obtains the Service for its commercial or professional activity, it accepts that it is not a consumer within the meaning of Turkish consumer law; the refund right in 7.1 is a contractual right. Where a Clinic exceptionally qualifies as a consumer, no statutory right of withdrawal exists because performance of the service begins immediately with the Clinic’s consent (Article 15(1)(h) of the Turkish Distance Contracts Regulation); the refund right in 7.1 is nevertheless granted to such Clinics on at least the same conditions, and the mandatory consumer protection rules of the Clinic’s own country remain unaffected.

8.1. Clinigim provides the Plan in accordance with the Terms of Service, activates the Account on payment confirmation and meets the refund obligations in this Agreement.

8.2. The Clinic is responsible for the accuracy of its payment and billing details, for the security of its Account and for using the Service in accordance with the Terms of Service.

9.1. The personal data processed during the purchase is described in the Privacy Policy. The Data Processing Agreement applies to the Patient Data the Clinic enters into the Service.

10.1. This Agreement is governed by the laws of the Republic of Türkiye. Under section 24 of the Terms of Service, disputes are brought before the courts and enforcement offices of Yüksekova (Hakkari), Türkiye; for Clinics for which such a choice of court is not binding, the statutory rules of jurisdiction apply. Where a Clinic exceptionally qualifies as a consumer, the jurisdiction of consumer arbitration committees and consumer courts, and the mandatory rules of the Clinic’s own country, remain unaffected.

10.2. Complaints and requests are sent to [email protected] and answered within a reasonable time.

11.1. This Agreement takes effect the moment the Clinic confirms the Terms of Service and the Data Processing Agreement at checkout and completes the payment. Clinigim publishes the current version on this page; the version in force at the time of purchase is the one that applies to that purchase.

Earlier versions of this document and what changed in each:

• 29 October 2026 — Source of the buyer details (registration and Settings) stated accurately; the commercial/professional purpose declaration on the payment step added.
• 23 October 2026 — Seller details linked to the Company Information section; the courts of Yüksekova (Hakkari) named; formation of the agreement described as the checkout step works; the cases with a refund of the unused period aligned with the Terms of Service.
• 20 October 2026 — Rewrite: formation of the agreement, obligations of the Parties, personal data and the explanation of consumer status added; the Pre-Contractual Information joined the document set; periods tied to the same table as the Terms of Service.
• 16 October 2026 — First version.