For ENT
Patient management software for ENT practices and clinics
Consultation, minor procedure, post-operative follow-up. The ENT practice’s patients, reports, appointments and money on one card, with a waitlist ready for the slot that opens up.
What gets stuck in an ENT practice?
Follow-ups are skipped
A follow-up was mentioned after the procedure but never written down; unless the patient calls, it is forgotten and the result of the procedure is never seen.
Consultation and procedure payments mix
Consultation and minor procedure on the same day; one reaches the cash desk, the other never lands on the card. In the evening the cash and the cards do not agree.
No-shows and empty slots
Reminders are sent by hand; on the day they are not, the patient does not come. The name of the patient who wanted an earlier slot is on a scrap of paper.
What Clinigim does about it
Consultation and procedure on the same patient card, cash on the same screen and a list for the slot that opens up. Each works in the app today.
Full history on the patient card
Consultations, minor procedures, follow-ups and payments in date order on one card. An audiometry or endoscopy report is attached as a file; quick notes are visible only to the doctor who wrote them.
No-show risk badge
A new appointment for a patient who missed one before carries a No-show risk badge; you send that patient a confirmation link in advance with the Request appointment confirmation message.
Waitlist
Add a patient who wants an earlier slot to the waitlist with the dates and times that suit them. When you delete an appointment, the waiting entries that match that day come up.
Check-up reminder list
Patients who have not come back for the number of days you choose gather in one list; open the ready check-up message on WhatsApp for those you pick.
Instalment plan and debtor list
Procedure amounts split into instalments; the next payment on the card, debtors in their own list and late payments in the Expected Collections report.
Cash and POS report
Every payment is recorded as cash, card or transfer; POS devices are tracked separately and the end of day adds itself up.
Where do audiometry, endoscopy and the medical history sit?
In an ENT consultation the decision often rests on a report: a hearing test, an endoscopy image, a CT report. Clinigim does not connect to these devices, but it keeps the report on the right patient’s card under the right date. At the next visit you open the card instead of searching for last time’s report.
- Attach the report to the patient card as PDF or an image and pick its type, Document or Photo.
- The card filters files by type; who opened a file shows in its access history.
- Before a minor procedure, the Medical information form asks, together with the patient, about allergies, blood thinners and chronic illness; each update is saved as a new version.
- The form also records who gave the information, and it can be printed.
How are no-shows and freed-up slots handled?
In an ENT practice working with short consultation slots, every patient who does not come is an hour lost by another patient waiting for an earlier appointment. Clinigim keeps the two lists side by side:
- When a patient is marked No-Show it stays on their card; a new appointment for a patient who missed one before carries a No-show risk badge.
- For flagged appointments, the Request appointment confirmation message sends a personal confirmation link on WhatsApp; the patient confirms or cancels from the link.
- Patients who want an earlier slot wait on the waitlist with the dates and times that suit them; each entry moves from waiting to notified to booked.
- The No-Show Rate tab in Reports shows how many appointments went empty in the period you choose.
- If you like, set a no-show fee in Settings; when an appointment is marked No-Show the fee is added to the patient’s account. The wider booking flow is on the features page.
How are a consultation and a minor procedure on the same day recorded?
When a consultation and a minor procedure happen on the same day you open two transactions; both sit on the same card with their own amount and payment method. Anything unpaid shows as a balance, and in the evening both add up in the end-of-day cash by method and POS device. A payment entered by mistake is reversed with Undo and the record keeps its trace. If you write post-operative follow-ups into the treatment plan with their dates, a follow-up whose date has passed is marked Overdue and the row opens an appointment.
What to look for in ENT practice software
Ask these with a week of your calendar and your list of waiting patients in front of you.
Can report files go on the card?
An audiometry or endoscopy printout should be storable as PDF.
Are versions of the medical history kept?
A new answer should be saved without deleting the old one.
Does a no-show history raise a warning?
An appointment for a patient who missed one before should be marked.
Is there a waitlist?
A patient who wants an earlier slot should be on record with the times that suit them.
Can confirmation come without a phone call?
The patient should confirm or cancel from a personal link.
Is the no-show rate reported?
The share of empty appointments should be visible period by period.
Are two procedures on one day recorded separately?
The consultation and the minor procedure should each reach the cash desk with their own amount.
Related guides
Short step-by-step articles on the topics of this page.
How to reduce no-show appointments
The steps to reduce empty slots with a confirmation link, no-show history and a waitlist.
How to move patient records from Excel to software
Preparing your old patient list in Excel column by column and moving it to software.
Questions ENT doctors ask
- Can audiometry or endoscopy equipment be connected?
- No. Clinigim does not connect to an audiometer, an endoscopy tower or an image archive. Take the report or image from the device software as PDF, JPEG or PNG and attach it to the patient card, up to 25 MB per file. Who opened the file shows in its access history. File storage opens once the clinic buys a plan.
- Can I import my existing patients from Excel?
- Yes. Upload your patient list as Excel or CSV; the first name, last name, phone, email, date of birth, notes and address columns are matched. The preview shows faulty and duplicate rows to fix or skip. If the import goes wrong it can be undone with one click within 24 hours. Appointments and treatment plans are not imported.
- Is there e-prescription or a social security link?
- No. Clinigim writes no prescriptions, does not connect to social security systems or e-Nabız, and is not a health information system registered with the Ministry. Your practice may need such a system for its official records. In that case Clinigim runs next to it for appointments, the patient card, instalments, end-of-day cash and patient messages.
- What decides the no-show risk badge?
- The badge looks at the patient’s past No-Show records and is worked out on the server. A patient who has missed at least two appointments and 30 per cent or more of their bookings gets a red badge; one who has missed at least once gets a lighter warning badge. A patient who has never missed shows no badge, and the patient card states how many times they did not come.
- How do I let a patient on the waitlist know?
- When you delete an appointment, Clinigim shows the waiting entries that match that day. Pick a patient and the Appointment Slot Freed Up message opens on WhatsApp with their name, the date and the time; you send it from your own number and the entry is marked notified. If the patient accepts, you book them and mark the entry as booked, so nobody is called twice.
- Do I have to charge a no-show fee?
- No, it is off by default. If you type an amount in the No-Show Fee field in Settings, that amount is added to the patient’s account when an appointment is marked No-Show; leave the field empty and no fee is created. If you decide to use it, tell patients the rule clearly when you book and send it to them in writing.
- How much does it cost?
- There is no separate price for ENT practices; you pick one of three plans depending on whether you work alone or with a team. Three plans; in Turkey 999, 1,499 and 2,499 TRY per month (October 2026), other countries see the price in their own currency. 14 days free without a card; when the trial ends the clinic is not locked out.
Other specialties
One program; each specialty described in its own words.
