For eye clinics
Patient management software for eye clinics and ophthalmology practices
A busy outpatient day, short consultations, post-operative follow-ups. Waiting queue, patient card and payment in one program; the cash desk adds itself up in the evening.
How does a day in an eye clinic go?
Many patients, little time
Dozens of consultations a day; who arrived, how long each has been waiting and who has paid gets mixed up. The queue question fills the receptionist’s day.
Post-operative follow-ups
The next day, a week later, a month later. If one is missed the patient comes back only with a complaint; the follow-up calendar gets lost in a diary.
Surgery fee and payment
An advance was taken; the rest is paid on the day of surgery or in instalments. In the evening nobody can tell which amount went through which device.
What Clinigim does about it
Simple screens for a busy outpatient clinic: queue, card, plan and cash. Each works in the app today.
A waiting queue minute by minute
Mark Arrived when the patient comes in; the waiting queue shows how many minutes each has waited, how late anyone was and who is next. Take in for the exam takes them off the queue.
Full history on the patient card
Consultations, surgery, follow-ups and payments in date order on one page; quick notes are visible only to the doctor who wrote them.
Follow-ups as dated rows in the plan
Write post-operative follow-ups into the plan with their dates; a follow-up whose date has passed turns Overdue and the row opens an appointment.
Instalment plan and balance
The rest of the surgery fee splits into instalments; the next payment sits on the card and patients who owe money in their own list.
Cash and POS devices kept apart
Cash, card and transfer add up separately; card payments are reported per device and the end-of-day summary is ready.
Doctor performance report
Consultations and revenue per doctor come straight from the report and export to Excel. This report is in the Professional and Enterprise plans.
How is the waiting queue followed in a busy outpatient clinic?
In an eye clinic the consultation is short and the wait is long; the patient waits after drops, goes for a test and joins the queue again. The receptionist should not have to answer “how many are ahead of me?” from memory.
- When a booked patient arrives you mark Arrived in the day’s list; the arrival time is recorded.
- The waiting queue shows how many minutes each patient has waited, their doctor and the total number waiting, along with the average wait.
- A patient who arrives after the appointment time is shown with how many minutes late they were.
- The doctor takes the patient off the queue with Take in for the exam; the list refreshes itself every 30 seconds.
- A patient who does not come is marked No-Show; a wrong mark can be undone.
How are post-operative follow-ups kept from slipping?
After cataract or refractive surgery the doctor sets the follow-up days; the program’s job is not to lose them. Clinigim proposes no follow-up schedule; it keeps the dates you write. Open the plan and you see at a glance which follow-up is done and which is waiting:
- Open the surgery and the follow-ups after it as a treatment plan on the patient’s card and add each follow-up as a row with its date.
- One click on the row creates the appointment, which lands in the doctor’s calendar.
- A follow-up whose date has passed without being done is marked Overdue; who needs a call is read from the list.
- Before the appointment, the Request appointment confirmation message sends the patient a confirmation link on WhatsApp; the patient confirms or cancels and the calendar updates. The booking side is on the features page.
How are the surgery fee, advance payment and POS kept apart?
A surgery fee usually arrives in three parts: an advance, the amount paid on the day and the instalments left. All three should stay parts of the same job so the balance is right and the cash desk adds up in the evening.
| Part | How it is recorded in Clinigim | Where it shows |
|---|---|---|
| Advance payment | Typed on the appointment as a deposit, marked Deposit received when the money arrives | Deposit collections in Reports |
| Payment on the day | Entered as the paid amount of the transaction; a card payment records its POS device | End-of-day cash and POS report |
| Balance | Split into 2 to 12 instalments with Set Up Installment Plan | Patient card and Expected Collections |
What to look for in eye clinic software
Ask these with a busy outpatient day, a full waiting room and an evening cash-up in mind.
Is the waiting time visible?
How long each patient has waited should be readable on one screen.
Are late arrivals shown?
A patient who comes after the appointment time should be marked.
Are follow-ups tracked by date?
A warning should appear once a post-operative follow-up date has passed.
Are the advance and instalments in one job?
The balance should be right without a separate ledger.
Are card payments split by device?
With more than one POS, each device should add up separately in the evening.
Can you report per doctor?
Consultations and revenue should be readable per doctor.
Can device reports go on the card?
An OCT or topography printout should be storable on the patient card.
Related guides
Short step-by-step articles on the topics of this page.
How to reconcile the cash drawer at the end of the day
Closing cash, card and transfer separately at the end of a busy clinic day.
How to reduce no-show appointments
Reducing empty slots in a full clinic calendar with a confirmation link and a waitlist.
Questions eye doctors ask
- Can I connect OCT or topography devices?
- No. Clinigim does not connect to OCT, topography, biometry or autorefractor devices. Export the device output as PDF or an image and attach it to the patient card as Document or Photo, up to 25 MB per file. Who opened the file shows in its access history. File storage opens once the clinic buys a plan.
- Does it replace a hospital information system?
- No. Clinigim is appointment, patient card, collections and cash software at practice and clinic scale; it is not a hospital information system or a health information system registered with the Ministry. It does not run operating theatres, inpatients or social security claims. If you use such a system, Clinigim can run next to it for the front desk, instalments and end-of-day cash.
- Can several doctors and a receptionist use it?
- Yes. Staff join by invitation link; each doctor has a column in the calendar and the doctor filter opens one person’s day. You decide person by person what each sees from the Staff tab; custom roles and permission editing are in the Professional and Enterprise plans. Every record keeps who entered it.
- Can I take a deposit for surgery?
- Yes, but the money does not pass through Clinigim. You type the deposit amount on the appointment and tell the patient the amount and how to pay when you book. The patient pays your way and you mark Deposit received. The online booking page takes no payment. Deposit collections show on their own tab in Reports.
- Can I use it on my phone?
- Yes. The iOS and Android app shows the same data as the web; on the day of surgery you can open the patient card, the day’s appointments and the cash desk on your phone. A record entered on one device shows on the other. The app needs an internet connection and keeps no offline records. Nothing extra is needed to check tomorrow’s list from home.
- How do I catch patients who miss a follow-up?
- In two ways. If you write a follow-up with a known date into the treatment plan, it is marked Overdue once the date passes. For patients without a set date, choose a number of days in Settings; those who have not come back for that long gather in the Check-up reminders list. Open a ready WhatsApp message for those you pick; automatic reminders are coming soon.
- How much does it cost?
- There is no separate price for eye clinics; you pick one of three plans according to how many doctors work in your outpatient clinic. Three plans; in Turkey 999, 1,499 and 2,499 TRY per month (October 2026), other countries see the price in their own currency. 14 days free without a card; when the trial ends the clinic is not locked out.
Other specialties
One program; each specialty described in its own words.
