Content Notice and Takedown
1. Scope
1.1. For the public booking pages that clinics publish, Clinigim is a hosting provider within the meaning of Law No. 5651; the Clinic that publishes the page’s text, images and service details is the content provider (Terms of Service sections 10.4 and 10.5). Clinigim does not review this content in advance.
1.2. This page explains what to do if you believe content on a booking page infringes your rights or the law: copyright (Law No. 5846, Additional Article 4), personal rights (Law No. 5651, Article 9), personal data protection (Law No. 6698) and the rules on advertising in health services.
2. How to Notify
2.1. Send your notice to [email protected] with “Content notice” in the subject line. To be processed, a notice must contain:
- Your name or organisation and an e-mail address or telephone number where we can reach you.
- The full address (link) of the booking page and the part of the content you consider infringing.
- The nature of the infringement (copyright, personal rights, personal data, advertising rules) with a short explanation; for copyright notices, information or documents showing that you hold the rights.
- Your statement that the notice is accurate and that you are the rights holder or their authorised representative.
3. Process and Time Limits
3.1. A notice is recorded on receipt and acknowledged by the next business day at the latest. If information is missing you are asked to complete it; time limits start once it is complete.
3.2. Copyright notices: under Additional Article 4 of Law No. 5846 the notice is forwarded to the Clinic concerned; if the infringement is not remedied, the content is removed within three days of the notice.
3.3. Orders of courts, judgeships or competent administrative authorities: executed within four hours of service at the latest (Law No. 5651, Articles 8 and 9).
3.4. Other notices: the notice is forwarded to the Clinic and assessed within a reasonable time; in case of a manifest breach of the law the content or the page may be taken offline at once. For personal-rights claims the criminal judgeship of peace route in Article 9 of Law No. 5651 remains available.
3.5. Unless the law prevents it, Clinigim informs the Clinic of the notice and its outcome; the Clinic may object. The outcome is sent to the notifier by e-mail.
4. Misuse
4.1. False or bad-faith notices are not processed; the notifier is liable for any damage they cause.
5. Records and Personal Data
5.1. Notices are kept for two years from the date of the notice so that we can account to the competent authorities. Personal data given in a notice is processed only to assess and conclude the notice; details are in the Privacy Notice.
Version history
Earlier versions of this document and what changed in each:
- 29 October 2026 — First version.