Deleting your Clinigim account and data

The clinic owner can delete the account and the clinic in the app:

• Mobile app: open the “More” tab at the bottom, tap “Advanced clinic actions” at the very bottom of the page and choose “Delete Clinic”.
• Web app: open Settings → Clinic, expand “Advanced clinic actions” at the bottom and choose “Delete Clinic”.
• Read the explanation, tap “Send Verification Code” and confirm with the 6-digit code sent to your email address.

If you cannot sign in or you are not the clinic owner, you can ask for your account to be deleted by writing to [email protected]. Send the request from your registered email address and include the clinic name; we act on it once we have verified your identity.

The clinic owner can also close the account of a staff member.

When a clinic is deleted, the following is removed from the live system:

• Clinic details and all user accounts; you and your team can no longer sign in.
• Patient records, appointments, treatment and payment records, notes and uploaded files.
• The online booking page closes and links already sent to patients stop working.

• Restore window (30 days): change history, the audit log, patient files, logo and photos are kept for 30 days solely so that a mistaken deletion can be restored; at the end of day 30 they are permanently deleted.
• Backups: permanently deleted data is also removed from backups within at most 14 days after the deletion.
• Payment records (10 years): the invoices Clinigim issued to you and the subscription payment records are kept for at least 5 years under the Turkish Tax Procedure Law and for 10 years from the end of the calendar year concerned under Article 82 of the Turkish Commercial Code, and are deleted 10 years after the end of the year in which the clinic was deleted. They contain no patient data.
• Contract acceptance records (10 years): the record of which version of the Terms of Service and the Data Processing Agreement was accepted, when and by whom (version and digest of the text, date and time of acceptance, the date the record was created, the accepting user’s full name and e-mail address, the clinic’s name and tax number, IP address and browser details) is kept as proof in disputes and under Article 82 of the Turkish Commercial Code, and is deleted 10 years after the end of the year in which the clinic was deleted. It contains no patient data. The full text of the accepted agreements contains no personal data and is kept indefinitely.
• Marketing consent (3 years): the record of your consent to campaign e-mails and of its withdrawal is kept for 3 years, as the law on commercial electronic messages that applies to you requires, and is then deleted.

Deletion cannot be undone from within the application; if a clinic was deleted by mistake, write to [email protected] within the 30 days in section 5 and it can be restored. As the data controller, the clinic is responsible for exporting any patient records it must keep by law before deleting. If you only want a break, use “Suspend Clinic” in the same section instead.